Frequently Asked Questions
Everything you need to know about shopping with P-Rex Hobby.
What is the typical shipping time for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you would like to exchange an item for a different size or color, please contact our support team to initiate the process.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our measurements to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At P-Rex Hobby, we are committed to quality. We use premium fabrics and partner with manufacturers who adhere to ethical labor practices and environmental standards to ensure our hobby-inspired fashion is built to last.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website where you can monitor your delivery in real-time.